• NWN Corporation
  • $164,410.00 -164,410.00/year*
  • Bakersfield , CA
  • Telecommunication/Wireless/Cable
  • Full-Time

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NWN is recognized as a leading national Cisco partner and a leader in the IT services industry. NWN holds many awards and elite certifications from Cisco, AWS, HP Inc., HPE, VMWare, NetApp, Dell-EMC, and Microsoft. With over 500 employees across the U.S. the company is on a fast track to even greater success. If you're a top performer looking for a new opportunity we want to talk to you!

NWN is looking for a Mobility Administrator to join our team in Bakersfield, CA. This is a 6 month contract assignment with the possibility of extension.

The Mobility Administrator secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and the enterprise.

Job Responsibilities:
Secure, manage, monitor and support approximately 1,500+ mobile devices across the enterprise
Works with service providers, i.e., Sprint, Verizon and ATT to provision devices, perform handset upgrades, warranty replacements, etc..
Responsible for ordering, shipping, receiving and organizing inventory
Works closely with various teams across the IT infrastructure to deliver a quality, dependable, secure service to the end user
Log, analyze, track and resolve incidents, requests and questions submitted via walkup, email and phone
Utilize a helpdesk application to maintain an accurate record of customer information and real-time status of issues
Provide documentation related to ticket resolution
Develop & send communications to customers notifying them of ticket status, change
Ability to effectively communicate issues and resolutions
Ability to maintain confidentiality with sensitive customer and internal information
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced engineer
Record, track, and document the request\\problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Test fixes to ensure problem has been adequately resolved
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Facilitate the distribution and management of mobile devices; instruct users on intermediate to advanced features/functions of hardware and software applications.
Interact with users via email, phone, remote sessions and site visits as necessary; assist users with device configuration, needs, and tailor individual solutions as required.

The successful candidate for this position will meet these minimum requirements:
Attention to detail.
Good organization skills to balance and prioritize work.
Analytical/problem solving skills
Detail-oriented, with good time management skills
Above average analytical skills to troubleshoot and resolve problems.
Verbal and written skills - ability to communicate effectively with both technical and non-technical staff.
Courteous, with excellent phone and customer service skills
Excellent verbal communications and interpersonal relations skills
Strong technical aptitude and ability to research & solve complex issues independently
Strong customer service focus and customer service work experience
Must be able to work under pressure
Ability to maintain confidentiality with sensitive customer and internal information
Extensive knowledge of Apple mobile devices and IOS software
Knowledge and experience with mobile devices
Experience with the management of mobile devices, i.e., tablets, mobile phones, hotspots, etc..
Knowledge of applicable cellular technologies
Knowledge of Windows 7/10 and Microsoft Office products
Maintains safe work environment by following codes, standards, and legal regulations
Maintain punctual and consistent attendance.

Other Considerations:
Experience with Mobile Device Management software, such as Secure Hub/Xen Mobile, and Apple Device Enrollment Program
Experience with Cherwell and Active Directory
Customer facing/ retail experience of 1- 3 years preferred
Any combination equivalent to sufficient experience, training and/or education to demonstrate the knowledge and abilities listed above and to perform the essential job functions. Prior experience in a similar position in education is highly desirable.
Maintains customer rapport by listening to and resolving concerns; answering questions
Background check and pre-employment drug screening in effect
Overtime, as required

Requires Travel
Requires Overtime

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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