santaclara | Tier 2 Tech in Anaheim, CA

Tier 2 Tech

  • VOLT
  • 855 S Endicott Ct
  • Anaheim, CA 92808
  • Full-Time



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Our client, based in Anaheim California, is seeking at Tier 2 Technician for an immediate opportunity!

The candidate will be responsible for supporting teams and escalation of tickets from Tier 1 technicians. This includes desktop, mobile hardware, supported applications as well as testing, training, application and hardware deployment and recovery processes. Candidates will be needed for providing onsite and offsite support for associates and other company systems as well as to working with developers and vendors to troubleshoot and log higher level issues. The technician will be responsible for:

  • Answer call center phones, provide superior support and service
  • Work with and support associates and peers at an executive level
  • Research and resolve technical issues utilizing the tools provided.
  • Keep and maintain detailed and accurate records
  • Strong understanding of mobile and desktop technology
  • Learn and understand various systems and follow approved processes
  • Complete assigned tasks and projects with a high level of quality and ability to follow through to completion with minimal guidance from manager
  • Imaging of PC s, Laptop computers
  • Ensure PC communication and connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet.
  • Hardware & application provisioning, deployment & recovery

Additional Requirements:

It is a plus if candidates have an A+ or Network Certification. This is mostly a PC environment but if candidates also have MAC experience this would be an added plus. This opportunity is seeking candidates who have great customer service experience in addition to their background with technology since there will be extensive support for internal and external clients.

Volt is an Equal Opportunity Employer



Associated topics: assistance, deskside, front desk, patient, support analyst, support specialist, technical, technical support, technician i, technology


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.